Cancellation Policy

At Order Gifts, we value our customers and strive to provide the best possible shopping experience. We understand that sometimes you may need to cancel your order due to a change of mind, unforeseen circumstances, or other valid reasons. To make the process transparent and hassle-free, we have outlined our cancellation policy in detail below. Please take a few minutes to read this carefully so that you are fully informed of your rights and options.

1. Cancellation Before Shipping

We allow order cancellations at any time before your package has been dispatched from our facility. This ensures flexibility for our customers and avoids unnecessary inconvenience.

• How to Cancel:
  If you wish to cancel your order before it is shipped, you can reach out to our customer service team directly via email or phone. Please provide your order ID, registered email address, and reason for cancellation so we can process your request quickly.
• Refund Process:
  Once your cancellation request is received and confirmed, we will initiate a full refund of your order amount. This includes the product price as well as any shipping charges paid at the time of placing the order. The refunded amount will be credited back to your original source of payment (credit card, debit card, bank account, or digital wallet) within 7 working days.
• Transparency & Assurance:
  We are committed to ensuring a smooth cancellation and refund process. Our team will notify you via email once your refund has been successfully processed.

2. Cancellation After Shipping

Once an order has been shipped and is in transit, it cannot be canceled. This is because shipping partners are already involved in the delivery process, and the package has left our facility.

• No Mid-Transit Cancellation:
  Unfortunately, we are unable to intercept or stop shipments once they are on the way to you. For this reason, cancellations after shipping are not possible.
• Return or Refund After Delivery:
  While cancellation is not possible after dispatch, you still have the option to request a return or refund under our Refund and Return Policy once the product is delivered. If the product meets the eligibility criteria for returns (such as damage, wrong item, or quality issues), you can initiate a return request by contacting our support team.

3. Important Points to Remember

• Timely Action:
  To avoid disappointment, we encourage customers to make cancellation requests as soon as possible, preferably within 12–24 hours of placing the order.
• Communication is Key:
  Always use the official email ID or customer service phone number mentioned on our website to submit your cancellation request. Requests sent through social media or other platforms may not be processed in time.
• Refund Timelines:
  Although we process refunds within 7 working days, your bank or payment provider may take additional time to reflect the amount in your account. If the refund does not appear within 10 working days, please contact both your bank and our support team for assistance.
• Customized Orders:
  Please note that certain customized or made-to-order products may not be eligible for cancellation once they are in the production stage. Details of such exceptions will be mentioned on the product page.

4. Our Commitment

We believe in fairness, transparency, and building long-term relationships with our customers. Our cancellation policy has been designed keeping your convenience in mind while also ensuring smooth business operations. Whether it’s a cancellation, return, or refund, our support team is always here to guide you at every step.

Your trust means everything to us, and we want you to shop with confidence knowing that we stand by our policies.