Shipping Policy

At Order Gifts, we are committed to delivering your orders safely, quickly, and in perfect condition. Our shipping policy has been designed to provide complete transparency and to ensure you have a smooth and satisfying shopping experience with us. Please read the details carefully to understand how we handle shipping, delivery timelines, charges, and other important information.

1. Order Processing

  • Processing Time:
    All orders are processed within 24 to 48 hours after successful payment confirmation.
  • Verification:
    To avoid delays, please ensure that all billing, shipping, and contact details are entered correctly at the time of placing the order. In case of any discrepancies, our customer service team may contact you for verification.
  • Order Confirmation:
    Once your order has been processed, you will receive an email and/or SMS confirmation with your order details.

2. Shipping & Delivery Timelines

  • Standard Delivery:
    Orders are typically delivered within 3 to 7 working days, depending on the delivery address and availability of courier services in your area.
  • Express Delivery:
    In select cities, we also offer express or same-day delivery on certain products. Delivery charges for express service may vary and will be displayed at checkout.
  • Delays:
    While we strive to ensure on-time delivery, delays may occasionally occur due to unforeseen factors such as weather conditions, logistical challenges, strikes, or public holidays. We request your patience and understanding in such situations.

3. Shipping Charges

  • Free Shipping:
    We may offer free shipping on orders above a certain purchase value, which will be clearly mentioned on the website or during promotions.
  • Standard Charges:
    For orders below the free shipping threshold, standard shipping charges will apply based on your delivery location. The exact shipping fee will be displayed at checkout before you complete your purchase.
  • Special Locations:
    Additional charges may apply for deliveries to remote or non-serviceable areas. In such cases, our support team will inform you prior to shipping.

4. Order Tracking

  • Tracking Details:
    Once your order has been shipped, you will receive an email/SMS notification containing the tracking number and courier partner details.
  • Live Updates:
    You can track your shipment in real-time through the tracking link provided. This will help you monitor the delivery progress until it reaches your doorstep.

5. Delivery Attempts

  • Failed Deliveries:
    Our courier partners will attempt delivery up to two times. If you are unavailable to receive the order, the package may be returned to us. In such cases, re-shipping charges may apply.
  • Address Accuracy:
    Please ensure that you provide the correct and complete shipping address (including landmarks, pin code, and contact number). We will not be responsible for non-delivery due to incorrect or incomplete details.

6. International Shipping (if applicable)

  • Availability:
    At present, we primarily deliver within India. However, for specific international orders, shipping may be arranged upon request.
  • Customs & Duties:
    Customers are responsible for any customs duties, taxes, or import charges applicable in the destination country. Delivery timelines may vary for international shipments.

7. Damaged, Missing, or Wrong Items

  • Damaged Shipments:
    If you receive a damaged package or tampered parcel, please refuse to accept it and notify our customer service team immediately.
  • Wrong/Missing Products:
    If you find that an incorrect item has been delivered or any product is missing, please contact us within 24 hours of delivery. Our team will investigate and arrange for a replacement or refund as per our Refund and Return Policy.

8. Our Commitment

Your satisfaction is our top priority. We work only with trusted courier partners to ensure that your orders reach you safely and on time. Our customer service team is always available to answer your questions and provide updates regarding your shipment.

We are continuously improving our logistics process to provide a faster, more reliable, and hassle-free delivery experience for all our customers.